China Life Property & Casualty Insurance in action against the epidemic

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As a financial central enterprise, China Life Insurance has always adhered to the “people-centered” development ideology, and in the face of the epidemic, it has always stood on the front line and guarded with its heart, playing the role of a “stabilizer” of the society and a “booster” of the economy. The role of the “people-centered” development ideology, in the face of the epidemic, every time to stand on the front line, heart and soul, play a good social “stabilizer” and economic “booster” role, with practical action to interpret the spirit of China.

From Wuhan in early 2020, to Shanghai and Beijing this year, to Hainan, Tibet, Xinjiang, Qinghai, Yunnan, Sichuan, Guizhou and Shenzhen recently, China Life Property & Casualty Insurance Company has never been absent and never fallen behind in the team of fighting the epidemic.

Sichuan: True love warms you and me, and great righteousness helps each other

Recently, Sichuan has experienced the “9.5” Luding earthquake and the new pneumonia epidemic. In the face of multiple challenges, the people of Sichuan are resilient and optimistic, overcoming the difficulties together.

In order to comprehensively coordinate and organize the epidemic prevention and control and development work of the system, China Life Property & Casualty Insurance Sichuan Branch set up a leading group for epidemic prevention and control and development work with the secretary of the party committee as the head, formulated emergency plans for stable growth, service improvement and security, and requested all departments of the provincial company to ensure efficient and stable operation during the home period, and the whole organization to strive to achieve second-line service for the first line, organ service for the grassroots, and all staff for Customer service. At the same time, each branch quickly launched the leading group for epidemic prevention and control, formulated emergency plans for epidemic prevention and control, business development and service support after the expansion of the epidemic, made every effort to resist the impact of the epidemic, guaranteed financial service support, strictly implemented the requirements of the company and the local government, and resolutely won the integrated battle of “fighting the epidemic and development”.

In order to cooperate with the government’s epidemic prevention policy, Sichuan branch claims online platform started the emergency plan immediately after the epidemic occurred, and all employees worked from home to ensure the normal operation of online claims service in the province during the epidemic prevention and control period. After the implementation of silent management in Ziyang, Dazhou, Liangshan, Luzhou, Panzhihua and Yibin, the online platform of the branch further expanded the scope of online case processing, cooperated with the claims sub-centers in each region to switch to online claims mode, and made full use of the all-way line, national life quasi-line and electronic online signature system to realize the whole process of claims online, ensuring customers to experience efficient and convenient online claims service at the same time. Comprehensively assist in epidemic prevention and control.

On September 2, Mr. Liu, a customer, was damaged on the left side of his vehicle by rubbing a stone pier in the process of driving, and reported the case to the store repair station.

The “zero-touch” online claims service mode provided customers with efficient and convenient services during the epidemic, and at the same time, the provincial centralized online claims platform could quickly mobilize claims service resources to support the affected areas in case of sudden disasters.

At 1252 hours on September 5, a 6.8 magnitude earthquake occurred in Luding County, Ganzi Prefecture, causing casualties and huge property damage. While fighting against the epidemic, the claims staff of the local branch went to the disaster area to provide support despite the danger to themselves. In order to cooperate with the organization to fully carry out the disaster relief claims work, the online platform further expanded the scope of local online case processing and fully supported the local claims service work.

While doing a good job in insurance financial services, the volunteers of China Life Property & Casualty Insurance Sichuan Branch took the lead, and a “shimmer” converged into the warm sun of the battle against the “epidemic”.

Since the implementation of silent management in Chengdu, the party cadres and youth volunteers of Chengdu branch have volunteered to go to the front line of the epidemic, assisting medical staff in order maintenance, code guidance, nucleic acid testing and other volunteer services, guarding the peace of thousands of families and building a solid barrier for epidemic prevention and control with practical actions, contributing to the victory of epidemic prevention and control.

Gong Yu, assistant manager of Chengdu Central Branch’s Sales Business Department/Digital Channel Department/Marketing Department, was working in the first wave of the epidemic in the community, and there were three confirmed cases in his building on August 25. “Gong Yu was the first to respond to the community’s call to take the lead in revealing his identity and actively contact the jurisdiction where he lives to apply for local services. Because of his many years of medical volunteer experience, Gong Yu was arranged to assist in the delivery of vegetable supplies, environmental disinfection, nucleic acid testing information entry, sample delivery and other work in the high-risk closed-loop area. He still stays in the community where he lives, playing a pioneering role as a party member with practical actions and doing his best to provide volunteer services for the residents in the closed-loop control with his professional knowledge and enthusiasm.

Volunteer Fu Hongli is a claims investigator of Dujiangyan Branch. While complying with the silent management regulations, he has actively cooperated with the community staff and medical personnel to complete the tasks such as setting up nucleic acid testing sites and collecting nucleic acid from all the staff in many community compounds within the district. volunteer services.

Since September, some areas in Luzhou, Dazhou, Liangshan and Panzhihua City have been under static management. Faced with the severe situation of the new pneumonia epidemic, the party committees of the branch companies immediately called on their employees to take prompt action and join the volunteer team, to take up the role of a central enterprise and convey the temperature of a central enterprise. Among them, there were CPC members who volunteered, “baby mothers” and “baby fathers” who sacrificed their families for others, and “post-90s” who were brave enough to bear the heavy burden and stick to the front line. They are at the front line of the epidemic, building a red line of protection against the epidemic with their perseverance and commitment. Under the unified arrangement of the local community, volunteers actively participated in the preparation of community materials and resource deployment. They worked hard to help the nucleic acid testing work to be carried out quickly, orderly and standardized.

Shenzhen: Ember becomes a torch to light up the road to fight the epidemic

At the beginning of September, Shenzhen was in a critical period of confrontation with the mutant strain of Omicron BA.5, showing a situation of “multi-point distribution and local outbreak”, and the situation of epidemic prevention and control was severe.

The epidemic is an order, and prevention and control is a responsibility. China Life Property & Casualty Insurance Shenzhen Branch carried out the general requirements of “preventing the epidemic, stabilizing the economy, and securing development”, and efficiently coordinated the epidemic prevention and control with business development. Under the initiative of the main person in charge of the branch and the party committee and general manager office of the branch, all party members, group members and youths of the branch actively responded to the call and took up their responsibilities to participate in community epidemic prevention and control volunteer services in accordance with the principle of “proximity and convenience” on the premise of meeting the requirements of epidemic prevention and control and ensuring the safety of their own epidemic protection.

Longgang Party Branch, Yantian Party Branch, Qianhai Party Branch and other branches actively responded to the call of the Party Committee of the branch, mobilized branch members to actively cooperate with the community to carry out full-scale nucleic acid screening and testing, and provided volunteer services such as nucleic acid testing codes, maintaining order, guiding people and helping the elderly and children. Efforts to be a good community epidemic prevention and control “gatekeeper”, with practical action to help the community to fight a good epidemic prevention and control war, give full play to the pioneering role of party members.

Ding Yu, a reserve member of the Red Ridge Party Branch, joined the front line of epidemic prevention and control in the community and took the initiative to provide community residents with services such as sweeping codes, directing order and organizing epidemic prevention materials. Through this volunteer service, help the community prevention and control work, reduce the community staff’s epidemic prevention and control pressure, play a pioneering role of party members.

Tan Jianwen is an ordinary member of the party branch of Yingjiu/Yingliu. Facing the severe situation of prevention and control, the party branch of Yingjiu/Yingliu actively responded to the initiative of the party committee of the branch and organized timely volunteer service activities to fight against the epidemic, and Tan Jianwen volunteered to be the broadcaster and propagandist of the epidemic prevention and control battle, hoping to help the street and the community to do what they can, to do their best to warm the hearts of others, and to protect the city of Shenzhen. To protect the city of Shenzhen. In the words of Tan Jianwen, “we use practical action to express patriotic feelings, use practical action to inherit the pioneering role of party members, use practical action to sing the main theme of my heart to the party, to enter the new era.

In the afternoon of September 8, Shenzhen branch office, Hongling, Cuijhu party branch and Guiyuan police station community police team party branch to shoot the fire rescue station to carry out joint party building activities, sent condolences and epidemic prevention supplies for the fire rescue station.

In this war without smoke and mirrors, party members are in the front, where there are difficulties, where there is the active figure of party members; where there is demand, where there is the courageous role of party members! The Party branches, all Party members and leading cadres at all levels of Shenzhen Branch regard the concentric war against the epidemic as the biggest politics, always maintain strong political determination, give full play to the role of the fighting bastion of the Party branches, and make concerted efforts to build a strong fortress for epidemic prevention and control with firm belief, strong will and powerful actions!

Guizhou: the professional and concentrated efforts to fight the epidemic with temperature

The epidemic has also raised its head in Guizhou. The local people are united in their determination to build a strong defense against the epidemic.

After the epidemic, China Life Property and Casualty Insurance Guizhou Branch set up an operation guarantee working group headed by the head of the division, with the heads of the customer management department, office, financial technology department and claims service department as members, and established an emergency contact mechanism for the new crown epidemic, arranged to provide a 24-hour duty system for the epidemic claims protection, guaranteed case processing, technical support for claims processing, smooth backstage service, etc. to ensure the company Customer service work is running normally. In addition, the company established a “green channel” for insurance claims service, and activated the “Customer Contact Center Emergency Plan for Epidemic Prevention and Control”, “Customer Contact Center Emergency Shift”, “Guizhou/Hainan Connection Treasure” and other emergency plans to ensure a comprehensive seat inquiry system and a service hotline during home office. “One dial to get through”. As of September 15, the company’s 95519 customer service hotline telephone connection rate of 99.72%.

In order to call on the company’s communist party members to take the initiative and give full play to the party organization’s role as a fighting fortress and the party members’ role as pioneers, China Life Property and Casualty Insurance Guizhou Branch issued an “Epidemic Prevention and Control Initiative Letter to All Party Members and Employees” to all employees, requesting all party members and employees to resolutely implement the epidemic prevention and control requirements of the local government and the company, comprehensively strengthen all prevention and control measures, and take the consensus of all the people and the foolproof Together, we will tide over the difficulties in the same boat. The initiative of all party members and cadres to take the initiative to show their identity and actively reinforce the front-line epidemic prevention and control work and volunteer service work.

At the command, we move to fight against the epidemic. Up to now, more than 50 party members and cadres of China Life Insurance Guizhou Branch have taken the initiative to register and report to the community, and are active in the front line of volunteer services, participating in local information collection, acid verification, data verification, material delivery, order maintenance and other services to help the implementation of epidemic prevention and control measures.

The hardships show the courage and perseverance, sharpening makes Yucheng.

It is reported that from zero hours on the 9th Guiyang Guanshan Lake District, Baiyun District, part of the region to lift the temporary static management, from 7:00 on the 10th Qingzhen city can be orderly flow, from 12:00 on the 10th Wudang District, Xiuwen County, part of the region can be orderly flow …… Sichuan, Shenzhen and other places of the epidemic is also in order to deal with the control.

In order to better support the grass-roots front line to grasp the work of epidemic prevention and control and business development, China Life Property and Casualty Insurance recently launched an open course on “Experience Sharing on Business Development and Claims Service in Four Level Institutions under the Epidemic” for all employees. China Life Property & Casualty Insurance said it will resolutely implement the decision and deployment of the Party Central Committee, fully carry forward the spirit of struggle, timely innovate service initiatives, ensure the efficient operation of various business and financial services, and contribute insurance power to protect people’s lives and properties and serve the development of the real economy.