"The masses place orders, the government takes orders" Zhengzhou City opened the "new crown virus infected service platform" for the masses to solve their problems

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In order to smoothly and orderly implement the city’s new coronavirus infection “B class B management”, around the “health protection, prevention of serious illness, strong treatment, excellent service” work objectives, do a good job in the new coronavirus infection service, guard the people’s lives and health, Zhengzhou municipal party committee main leadership The city’s epidemic prevention and control command has set up a “service platform for people infected with the new coronavirus” for all citizens, which was launched on January 4. It is reported that since the platform was launched, as of January 15, the total number of entrance clicks reached 31,000, the cumulative number of reported mass demand events 582, has been completed 553, is processing the disposal of 29, the completion rate of 95%.

Infected people with medical needs can “place an order” on the platform

The city’s “new coronavirus infected service platform” by the city epidemic prevention and control command community (village) service team led by the Bureau of big data, relying on Zheng Hao Office, Zheng political nails and other online platforms, for the city’s new coronavirus infected (suspected of having symptoms of infection) have the need to seek medical treatment and other assistance to provide drug purchase, rehabilitation guidance, assistance The service focuses on the key groups such as the elderly over 65 years old, infants and children, patients with basic diseases, pregnant women and disabled people with limited mobility.

The masses can submit their requests through the “Zheng Hao Office – Epidemic Prevention Service Zone – Service Platform for New Coronavirus Infected People”, filling in information such as symptoms of infection and the type of individual request. The community (village) staff and family doctor team will check the requests submitted by the public through “Zheng Zheng Nails – Grassroots Digital Workbench – My To Do” and provide timely services according to the actual situation.

In order to coordinate the service platform for the public to report their requests, each development zone, district, county (city) and street (township) has set up a corresponding service team, and 3,287 communities (villages) in the city have set up a “9+N” grass-roots grid team consisting of 23,318 (including 6,224 sunken medical personnel and 17,094 community (village) cadres, police and other grid members) and medical teams. The “9+N” home rehabilitation service team members are responsible for receiving and handling the requests reported by the public.

According to statistics, of the reported requests, 462 (79%) were for medical services such as hospitalization coordination, referral assistance, medication guidance, and health guidance, and 120 (21%) were for daily living such as testing reagents, antipyretic drugs, and daily necessities.

Ensure that the public can safely pass the difficult period of high incidence of new coronavirus infection

On January 5, the Kangping community of Shangdu Road Office in Zhengdong New District received a medical request from the people in this district in the online service platform: the 87-year-old man in his family wanted to return to the nursing home and needed a negative nucleic acid certificate, and the community gridworker arranged for a nucleic acid collector on the same day after understanding the physical condition of the old man. After understanding the physical condition of the old man, the community grids arranged for nucleic acid collection personnel to visit the home on the same day, the old man’s nucleic acid test results were normal and he returned to the nursing home smoothly; a 94-year-old man was hospitalized at the provincial workers’ hospital in Rentai Community, Jinshui District, and needed to be transferred to Zhengzhou People’s Hospital due to white lung, but the hospital’s respiratory department was full. Community staff and family doctor team received the public’s request, immediately coordinated contact, the old man arranged to the Zhengzhou People’s Hospital surgery hospitalization, the old man is now receiving treatment, the condition gradually improved. “Reflecting the problem on the platform, you can promptly deal with it, and understand our anxious mood, and maintain telephone communication throughout, it is really too thankful”, the family of the elderly repeatedly expressed their gratitude for the sincere service and responsible attitude of the community staff.

It is reported that the next step of Zhengzhou City “New Coronavirus Service” will further improve the various functions and service levels, so that the masses to seek medical treatment, help channels more smoothly; continue to increase the publicity of the service platform to improve the public’s awareness, so that it has become a convenient channel to solve the problems of the masses; at the same time, increase the training and supervision of grass-roots grid members At the same time, increase the training and supervision of the grassroots grids to improve the completion rate and the satisfaction of the masses; increase the support for the masses in urgent need of drugs and other supplies to better meet the needs of the masses. The person in charge of the service platform said, “the public encounter difficulties in medical care, life security, psychological counseling, etc., can be sought through the service platform, the departments will work together to coordinate and ultimately solve the problems encountered by the masses, to ensure that the masses safely through the difficult period of high incidence of new coronavirus infection.”