Sichuan Tianfu Bank Chengdu Branch: financial services are constantly in place to help fight the epidemic

Read Time:5 Minute, 58 Second

Chengdu East New District, Qingbaijiang District, Wenjiang District, Xinjin District, Dujiangyan City, Pengzhou City and many other areas have gradually restored normal production and living order in an orderly manner. The current epidemic prevention and control situation in the city has achieved phased results. Under the epidemic, how to protect the capital chain of small and medium-sized enterprises? How to ensure that the financial life of citizens is not affected? Sichuan Tianfu Bank Chengdu Branch overcame many difficulties in this epidemic test, and took many measures to guarantee financial services without stopping, and delivered a satisfactory answer to the public.

At present, seven branches of Sichuan Tianfu Bank Chengdu Xinjin Sub-branch, Chengdu Qingbaijiang Sub-branch, Dujiangyan Sub-branch, Chengdu Wenjiang Sub-branch, Chengdu Pidu Sub-branch, Chengdu Ruixiang Road Sub-branch and Chengdu Wandong Road Sub-branch have resumed normal business. Other sub-branches strictly in accordance with the epidemic prevention and control requirements, the use of remote collaborative office, to ensure that financial services “do not fall offline”.

Helping small and micro enterprises, financial protection “constantly”

The epidemic caused some small and micro enterprises to be temporarily plunged into short-term business difficulties. Sichuan Tianfu Bank Chengdu Branch quickly sorted out the business data and customer lists that needed to be handled urgently during the epidemic, coordinated with the cooperating departments that needed to handle urgent matters, and established a timely relief mechanism for micro and small business owners who urgently needed to solve the problem of loan maturity extension due to the epidemic control to ensure the continuity of business.

On the one hand, we provide “one household, one policy” financial service solutions for small and micro enterprises, and guide customers to complete the extension procedures through online and offline methods; on the other hand, adhering to the principle of “urgency of customers”, we insist on reporting and fast approval on the same day for those who cannot complete the procedures independently, so as to The shortest time to achieve business landing, to ensure that the business processing in an orderly manner, financial services “constantly”.

Open green channel, stable chain to ensure production “not missing”

Since the outbreak of the epidemic, Sichuan Tianfu Bank took the first time to sort out the anti-epidemic enterprises to ensure the stability of enterprises and production. We marked the key enterprises of “stable chain and production”, opened green service channel, quickly promoted the business process, and guaranteed the supply of funds for key enterprises of “stable chain and production”.

The main business of a Sichuan pharmaceutical group Co., Ltd. is pharmaceutical wholesaling, with a large demand for liquidity. The company’s loan in Sichuan Tianfu Bank Chengdu Branch was about to expire. In order to ensure the continuity of the customer’s funds, the bank actively coordinated and quickly promoted the business process, and issued two loans for the customer, totaling 24 million RMB.

As of September 12, Sichuan Tianfu Bank Chengdu Branch successfully handled a total of 7 micro and small enterprise customers with extensions such as extensions and non-renewal of principal, issuing loans of RMB 170 million; and handled 937 bank acceptance bills due, involving an amount of RMB 1.253 billion.

Gathering efforts, online services “show temperature”

In the face of the epidemic, the branches under the jurisdiction of Sichuan Tianfu Bank Chengdu Branch were suspended. But the suspension of business does not stop work, the bank combined with the current epidemic prevention and control of the actual situation, including daily telephone call-back, WeChat group to answer questions, the theme of the salon, financial knowledge dissemination and other forms of online service work.

In this year’s financial literacy campaign, the bank used online activities such as “Understanding RMB”, “Anti-Counterfeit Currency Promotion” and “Fun Quiz on Popularization of Epidemic Prevention” to provide “financial services” to citizens at home. The bank provided a “different financial classroom” for people who are at home to prevent the disease. In addition, the bank also conducted a warm sympathy salon with the theme of “Mid-Autumn Festival” and “Teachers’ Day”, and also provided timely answers to customers’ questions about the bank’s online products during the continuous telephone callbacks.

It is worth mentioning that Sichuan Tianfu Bank Chengdu Branch also invited Li Jun, the net-head school principal praised by Xinhua News Agency, and Huaxi experts to bring 2 wonderful live practical sharing for customers around the bank’s five characteristic club activity brand, combined with education and health hot topics that customers’ epidemic homes are concerned about, so that Customers felt more deeply the service temperature of Sichuan Tianfu Bank Chengdu Branch during the epidemic. As of September 12, the bank has made more than 18,000 telephone call-back services; carried out more than 100 online salon interactions and served more than 20,000 customers.

Off-line service “no closing time” with one heart

During this period, Sichuan Tianfu Bank ensured the normal internal operation of its 33 business branches, including the implementation of self-service equipment to add banknotes to ensure convenient cash access for residents; strengthening system operation and maintenance, guiding customers to conduct business through online channels such as mobile banking, WeChat banking and online banking; setting up customer service lines at each business branch to meet the service needs of financial consumers and answer questions in a timely manner; doing a good job of fund transfer During this period, a total of more than 2,000 payments were made to the account and wages were paid on behalf of the enterprises.

Chengdu Xinjin Sub-branch was the first branch to resume business in the current round of the new crown pneumonia epidemic. After the start of normal business, the bank insisted on reasonable arrangements for staff and security personnel to be on duty in shifts and timely disinfection of the hall to ensure normal operation of financial services during the epidemic.

When the bank tied its books at the end of the day on the day it resumed business, a customer went to the CRS machine to make a deposit, and the return slip showed that the deposit amount was not accounted for. After understanding that the customer’s funds were used to debit the principal and interest of the loan on the same night, and after verifying for the customer that the deposit amount had not arrived, the authorized personnel of Xinjin Branch quickly arranged for the CRS machine to be cleared for processing, and promptly processed the account for the customer to ensure that the principal and interest of the customer’s loan was debited on the same day.

In the face of this epidemic test, the relevant person in charge of Sichuan Tianfu Bank Chengdu Branch said: the bank will, as always, adhere to uninterrupted financial services, continue to increase financial protection and support for small and micro enterprises, urban and rural residents, especially those affected by the epidemic, and contribute to the smooth operation of the real economy. At the same time, the bank will also meet the diversified needs of customers, truly put “service with heart” into practice, and strive to be a bank with a temperature.