Guiyang Telecom: orderly promotion of the resumption of work and production of prevention and production of both hands

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On September 19, Guiyang City implemented graded and classified epidemic prevention and control measures to restore production and life order in an orderly manner. Guiyang Telecom insisted on unsealing but not unpreventing, strictly implementing graded and classified orderly flow control measures, orderly promoting the resumption of work and production, and achieving both epidemic prevention and production.

Business service: prevention of epidemic in place, popularity gradually rose

Guiyang Telecom business channels, with service to customers as the primary task, actively promoted the resumption of work and production. Each entity channel store strictly implements all requirements of epidemic prevention and control, does a good job of regular disinfection of business halls, nucleic acid and antigen testing of salesmen, and reasonably arranges the number of staff on duty according to the actual customer flow, dynamically adjusts and does a good job of rotation. To enter the business hall of the customer to implement “a sweep a test double check”. At present, there are 8 main halls and 87 agency stores to resume work and production, 288 people to the service, covering the city’s 9 administrative regions, to provide customers into the hall to replace the card, cell phone terminal sales, top-up payment and other services.

On the morning of September 12, the business hall of Bihai Commercial Plaza in Guanshan Lake District just opened, a user came in a hurry, after completing the prescribed steps such as sweeping the place code, measuring the body temperature, checking the health code and checking the nucleic acid report, the user eagerly said he needed to replace the card immediately for his lost cell phone. In the fast processing channel of the hall, the replacement card business was completed after 5 minutes. Yuan Yu, the sales clerk on duty, said: “Since the normal operation, the flow of customers is increasing, every day we have to deal with hundreds of work orders, very busy indeed. Often there is an urgent need to deal with business users, and many elderly people. We can solve their urgent needs, or very happy and gratified.”

Orderly promote the resumption of work and production, so as to prevent the production of both hands.

Installation and maintenance services: should be repaired as much as possible, should be installed as much as possible

The company’s main business is to provide a wide range of services and services to the public. Guiyang Telecom accelerates the clearance of backlog work orders, improves the progress of fault repair disposal, and makes every effort to enhance offline service capacity, striving to “repair as much as possible and install as much as possible”.

Li Xianjin, an installation and maintenance master of Baiyun District Branch’s Dula Branch, has been handling more than 10 installation and maintenance work orders every day since he returned to work. Because of the package area maintenance radius of about 5 kilometers, each single processing down to at least 1 hour, often processing to 10:00 p.m. past. Master Li is more concerned about the dormitory area of the vehicle factory in Turaying, because there are many elderly people left behind here, not too good at using network products, and he often goes to the door to teach the elderly hand in hand. “As long as the list can be processed, I have to deal with all of them on the same day. Especially this kind of children are not around the elderly, can help a little is a little it.”

Promote the resumption of work and production in an orderly manner, so that the prevention and production of both hands.

Government and enterprise services: rapid response and efficient support

Since the outbreak of the epidemic, Guiyang Telecom has formulated a work plan for government and enterprise services in accordance with the principle of “controllable, orderly and emergency” and strengthened coordination to ensure normal operation and use of important customer services and key platforms during the epidemic. We have opened up emergency procedures, opened green channels, sorted out important lists, proactively maintained online and supported offline services, quickly responded to customer needs and efficiently provided solutions. According to incomplete statistics, during the epidemic period, Guiyang Telecom has maintained a total of 2,367 households in key industries such as government, public security, health care and education online, supported 993 customers and opened 4,416 various communication services in an emergency.

Chen Yanggui Xue, manager of government and enterprise accounts of Xifeng Branch, is recently opening and debugging all kinds of relevant epidemic prevention products to local epidemic prevention departments one after another. “Since the outbreak of the epidemic, I have been maintaining frequent communication with my customers, always understanding the changes in their communication and network needs for epidemic prevention work. This time, through telecom’s epidemic prevention products, we helped our customers to effectively improve their work efficiency, which was recognized by them and was a little contribution to the epidemic prevention and control work, I think.”

Promote the resumption of work and production in an orderly manner to achieve both epidemic prevention and production.

As of September 23, the total number of Guiyang Telecom resumed work and production reached 1,089. With responsibilities on the shoulders and both hands, Guiyang Telecom will strictly abide by the policies and requirements of the local government on epidemic prevention and control, and on the basis of continuously grasping the epidemic prevention and control work, promote the resumption of work and production in a steady and orderly manner, and make all-out efforts to seize production and operation, so as to contribute to the city’s early and comprehensive victory in epidemic prevention and control.