Shenyang water: under the epidemic, build a solid livelihood protection "lifeline"

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The safety and stability of water supply is the basis of people’s livelihood. Facing the severe and complicated situation of epidemic prevention and control, Shenyang Water Group faced the challenge and took up the responsibility, “preventing epidemic” and “ensuring supply”, effectively pressing down the main responsibility and fully implementing “five real, five in place “, building a firm “lifeline” of water security for the people of the city.

Shenyang Water Group leadership team at all levels effectively assume the main responsibility for the prevention and control of the epidemic, take the lead, take the lead, and strictly implement the 24-hour leadership system to ensure the timely disposal of emergencies. At present, the group has 1,582 people on duty, including 125 leaders on duty, 895 front-line production, 407 logistics support and 155 repair teams.

Shenyang Water Group production scheduling center 24 hours a day to ensure the stability of the city’s water supply

Scheduling command center (hereinafter referred to as the center) is the group’s central system for water supply protection, the center uses the big data platform to pay close attention to the changes in water pressure, water quantity and water quality of the urban transmission and distribution network, and according to the real-time monitoring, the implementation of scientific and reasonable scheduling to ensure that the city’s water pressure is stable. To ensure that the scheduling command work is not affected by the epidemic, the center is fully enclosed management, 11 cadres and staff eat and live in the unit, marching bed, canteen box lunch is the daily standard for everyone. At present, the Group’s water supply system adheres to the principle of pressure control and water supply according to demand, with a water supply volume of 1.57 million cubic meters per day and an overall stable water supply. The water supply sector water plants strictly implement the Group’s epidemic prevention and control instructions, strengthen the investigation of potential pollution in the water production environment, strengthen the online residual chlorine and turbidity monitoring at the outlet, strengthen the inspection of process points and outlet water quality testing, and the water supply qualification rate is 100%. The city’s 2163 secondary booster pumping stations, the operation rate of 99.9%. At the same time, the group did a good job in emergency water delivery services to protect the people’s normal production and living water, and fully implemented the major hospitals in Shenyang, heating water service protection work. The business charge halls in each district operate normally and make full use of online service means to receive timely complaints and immediate feedback. The group makes full use of the current favorable opportunity of less people and less traffic on the street to step up the winter construction projects such as the relocation project of the North Three Pumping Stations, and the construction personnel are fully enclosed to ensure that the project is completed on schedule and with quality and quantity.

Shenyang Water Group customer service center 24 hours to accept water-related problems of users

Shenyang Water Group 2270 customer service hotline to set up “three shifts” by the service team, 24 hours a day to solve all kinds of water-related problems in a timely manner. The team has 32 “female soldiers”, the average age of early 30s, most of them are children’s mothers. In order to reduce the chance of infection, the maximum guarantee hotline connection rate, this group of “female soldiers” “two points a line”. As of press time, 18 receivers to stand firm at their posts, now an average of 300 customer calls, to ensure the smooth flow of water supply service hotline.

Shenyang Water Group pipe network mapping leak detectors to find leaks in the ice and snow

At 11:00 noon on December 21, the pipe network mapping office of the Water Services Group received a transfer from the Yuhong Business Branch Dispatch that the water pressure in the Shenyang New Garden District on Shenliao Road in Yuhong District was low and there was no water at high places, and it was suspected that there was a leak in the water supply pipeline. Leak detection class leader Ge Rujun led three staff members to the scene at once. Due to the complex pipeline in the district, the area involved is wide and there are many users, so a wide range of carpet investigation made the leak detection work extremely difficult. In order to speed up the detection of leaks, four people were divided into areas to start the search. In order to identify the location of the leak point at close range, the leak detector Li Xinxing lying on the cold snow, inserted the 2-meter-long listening rod into the heat network inspection well, and buried his head deeply into the well to listen carefully. “Leak detection at night, less noise interference, high accuracy, why choose in the daytime?” “In the face of the epidemic, many people at home, once the water is stopped is very inconvenient, find the leak as early as possible, not only to protect the people’s water supply, but also to reduce the waste of water resources, we are and time in the race!” Ge Rujun said to reporters. As of press time, the leak has been found, repair personnel in place to carry out operations.

Shenyang Shenyang new area Puhe Road repair site

Since entering the winter, Shenyang Water Group to increase leak repair efforts, the formation of professional emergency teams, 24-hour standby, in case of emergencies immediately, in a timely manner to do all kinds of rescue, repair work to ensure the normal operation of the city’s public infrastructure, now the average daily repair 20 pieces of internal and external networks. the night of December 20, the north wind rolled with snowflakes, rustling and down. The road in addition to the buzzing operation of snow removal vehicles, as well as the insistence of public transport vehicles, almost few vehicles. 18:20, the group dispatch center came to the instruction, Shenbei New Area Puhe Road 16 sudden leakage, pipe network management center (hereinafter referred to as the center) immediately start the epidemic prevention and control of water supply repair emergency plan, the center of party and government leadership rate repair personnel rushed to the scene. The construction site was buried with north-south Unicom fiber optic cable plus military fiber optic cable, east-west mobile fiber optic cable, and there were gas pipelines and mobile fiber optic cable communication wells laid in the north direction of the cable, the situation was extremely complicated, and large machinery could not be used. Just rushed from the last repair site, has not had time to take off the leather slit repair team leader Ning Lei, dragging the tired body, feverish initiative: “Here the terrain is complex, the need for manual ‘broken road’, we quickly battle!” 20:40, digging to a depth of 2 meters from the ground, finally found the leak, confirmed as DN100 pipe burst in two places. In order not to affect the people’s water, Captain Ning and other operators soaked in -20 ℃ ice water top water operations. 21:50, DN100 Baotou Haff section installation is complete, restore water supply, backfill the road …… “we wear leather shorts, soak in the water repair, a group can not stand to change the next group. ” Ning Lei said this, “in fact, during the operation, we do not feel the cold. Just soak in the water feet will be wooden, will hurt, hands are getting stiff.” Wind and snow, the face of the repair staff can not tell whether it is sweat or snow, in the light of street lamps and operating vehicles, only to see a busy figure of non-stop.

Group trade unions in the repair site, send warmth for the front-line maintenance personnel

That night a group of personnel continued to work for more than an hour, and then change another group. “Change down the personnel will be in the car to warm up and warm, but still will wear leather shorts, so as to facilitate the next operation.” Ning Lei said that this kind of repair is also the daily routine of everyone. In this way, the night is getting colder and colder, and their figures are still. In the wind and snow, they do not sleep.